CUSTOMER AND EMPLOYEE EXPERIENCE

The Halloween Cruise

An experience analysis of the Halloween Cruise at class ropes course using observation and interviewing techniques.

Paint Night at The Blake

A designed experience at the Blake Venue for customers to explore the venue, paint with their friends, and enjoy a treat from one of the primary vendors.

Education in Zion

An experience analysis of Education in Zion using survey design and Qualtrics analysis tools.

Student Management Team

Created a student management team and specific roles in order to facilitate growth and encourage collaboration in the workplace.

Monthly Employee Trainings

Facilitated monthly trainings that were customized to the needs of the student employees in the workplace.

Training Bootcamp

Established an onboarding event that welcomes and trains 20+ students every semester at Cougar Creations on BYU Campus.