CUSTOMER AND EMPLOYEE EXPERIENCE M

Student Management Team

Created a student management team and specific roles in order to facilitate growth and encourage collaboration in the workplace.

Training Bootcamp

Established an onboarding event that welcomes and trains 20+ students every semester at Cougar Creations on BYU Campus.

Monthly Employee Trainings

Facilitated monthly trainings that were customized to the needs of the student employees in the workplace.

New Employee Handbook and Mission Statement and Values

Created a new mission statement to unify the student employees in purpose. Created a handbook to put all of the information in one place for the employees.