RESUME

Education

Brigham Young University-BYU Marriott School of Business

Bachelor of Science
Experience Design and Management (GPA 3.63) (2019-2023)
Minor in Music

  • Member of the Management Consultant Association, Experience Design Society, Society of Human Resource Management, and Marriott Inclusion in Business Society
  • Specialized Topics of Study: Data Analytics, Project Management, Survey Gathering and Analysis, Experience Needfinding, Customer Journey Mapping, Design Thinking, and Event and Venue Management
  • Business Management Coursework: Accounting, Information Systems, Finance, International Relations

Experience

BYU Print and Mail
Student Manager of Employee/Customer Experience (Dec 2020-Present)

  • Led a development team in the design and creation of a brand-new, easy-to-use software to streamline the shelving process for jobs done by employees increasing the efficiency of the checkout process by 900%
  • Planned and Executed 5+ research studies on customer and employee experience through surveys, interviews, and user testing enabling optimized customer service resulting in a 1,200% profit increase after seven years of five figure loses
  • Created and Executed an online customer service survey in order to understand the needs of customers enabling the development of a more in depth research plan
  • Presented a monthly PowerPoint presentation on complex customer service concepts and new software usage to enable understanding of all levels of employees and stakeholders
  • Coached 20+ students through the newly developed onboarding program every six months enabling growth in the role as well as skills that can be applied in their lives after leaving the job
  • Mentored 15+ new student management members enabling them to manage and improve 4 copy centers through monthly 1:1 meetings, clear communication, and hands on training

AlphaSights
Intern (Jun 2022-August 2022)

  • Successfully managed and delivered 5+ concurrent projects, demonstrating exceptional multitasking and organizational skills while consistently meeting project deadlines
  • Innovatively devised and implemented creative research strategies, thinking outside the box to cater to niche client needs effectively, resulting in improved insights and client satisfaction

BYU Production Services
UI/UX Intern (May 2021 – Aug 2021)

  • Created a comprehensive wireframe using Adobe XD for a laundry delivery website, providing key stakeholders with a visual representation of the software’s design and functionality facilitating early feedback and alignment among project’s stakeholders
  • Formulated and developed insightful probing questions to assess a new website, effectively evaluating the needs of a diverse user population and software designers identifying potential improvements and pitfalls for various use cases, contributing to enhanced user experiences and more user-friendly designs.

Personal

Graphic Design

  • Adobe InDesign
  • Adobe Illustrator
  • Adobe Experience Design

Coding Skills

  • VBA
  • SQL
  • Entity Relationship Diagramming
  • Tableau
  • HTML
  • CSS
  • Bootstrap
  • Flowchart Diagramming
  • Database Design and Development

Service

  • Wedding Planner
  • Member of a Committee to Plan a Youth Camp
  • Community Dance Planner
  • Humanitarian Missionary

Leadership

  • Band President
  • Pit Orchestra Captain
  • Choir Council Member
  • Vocal Assistant Director (3 years)
  • Youth Group President

Honors

  • Semi- Finalist in the 2020 Summer BYU Davita Case Competition
  • BYU Student Employee of the Year Nominee
  • Award for Exemplary Academic Achievement and Service, Desert Hills High School 2017
  • John Phillips Sousa Award Recipient, 2017
  • Business Management Coursework: Accounting, Information Systems, Finance, International Relations